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Returns & Refunds

Any faulty or damaged stock will be replaced at no charge.

Please note however, that there are some companies that prefer to deal with returns themselves. Also, products that may be heat affected cannot be returned (e.g. food, formula and some medications). Therefore, please call our Customer Service Team before returning any items.

Any orders received incorrectly through the fault of Cincotta Discount Chemist, will be replaced at no charge.

Any orders received incorrectly through the Prescription lines ordered incorrectly by a customer cannot be refunded or returned.

All other lines ordered incorrectly by the customer, can be refunded (less the postage charge) if informed within 14 days of dispatch and unopened on return. Return postage will need to be paid for by the customer.